Privacy Policy
Last Updated: 14 December 2025
This Privacy Policy explains how PawSphere, operated by Caresphere Technologies Pvt. Ltd. (“Company”, “we”, “us”, “our”), collects, uses, stores, shares, and protects your personal information when you use our website, mobile applications, services, and platforms (collectively, the “Platform”).
If you do not agree with this Privacy Policy, do not use PawSphere.
1. Scope & Applicability
This Privacy Policy applies to:
- Website visitors
- Registered users
- Customers booking services
- Pet parents using online consultations
- Vendors, professionals, and partners
This policy is governed by the Information Technology Act, 2000, and applicable Indian data protection rules.
2. Information We Collect
We collect information strictly required to operate, improve, and legally protect our services.
2.1 Personal Information
- Full name
- Mobile number
- Email address
- Address / service location
- Payment-related identifiers (processed via third-party gateways)
2.2 Pet Information
- Pet name, species, breed
- Age, gender
- Vaccination and medical history (if shared)
- Behavioural information
2.3 Technical & Usage Data
- IP address
- Browser type & device information
- Pages visited, actions taken
- Cookies and tracking data
Failure to provide accurate information may result in service denial.
3. How We Use Your Information
We use your data for legitimate business purposes including:
- Booking and delivering services
- Online veterinary consultations
- Communication via call, SMS, WhatsApp, or email
- Payment processing and invoicing
- Customer support and dispute resolution
- Legal compliance and fraud prevention
- Internal analytics and service improvement
We do not sell personal data to third parties.
4. Medical & Sensitive Data Disclaimer
- Any medical or health-related information is shared voluntarily by you.
- Such data is used only for providing requested services.
- PawSphere is not responsible for consequences arising from incomplete, false, or delayed medical information.
You acknowledge that online consultations carry inherent limitations.
5. Cookies & Tracking Technologies
We use cookies to:
- Improve user experience
- Remember preferences
- Analyze traffic and usage patterns
You may disable cookies via browser settings, but certain features may stop working.
6. Data Sharing & Disclosure
We may share information only with:
- Licensed veterinarians, groomers, delivery partners (service execution)
- Payment gateway providers
- Technology and hosting partners
- Government or legal authorities when required by law
Data is shared on a need-to-know basis only.
7. Third-Party Services & Links
Our Platform may contain links to third-party websites or services.
- We do not control their privacy practices
- PawSphere is not responsible for third-party data handling
You access third-party platforms at your own risk.
8. Data Storage & Security
- Data is stored on secure servers located in India or compliant jurisdictions.
- We use reasonable technical and organizational safeguards.
However, no system is 100% secure. You accept this inherent risk.
9. Data Retention
- Data is retained only as long as necessary for service delivery, legal, and business purposes.
- We may retain records even after account deletion to comply with law or resolve disputes.
10. User Rights & Control
You may:
- Request access to your data
- Request correction of inaccurate information
- Request deletion (subject to legal limitations)
Requests can be made via official contact channels.
We reserve the right to reject unreasonable or fraudulent requests.
11. Communication & Marketing
By using PawSphere, you consent to receive:
- Transactional messages
- Service-related updates
- Promotional communications
You may opt out of marketing messages, but service communications are mandatory.
12. Children’s Privacy
PawSphere does not knowingly collect data from individuals under 18 years of age.
If such data is identified, it will be deleted without notice.
13. Limitation of Liability
To the maximum extent permitted by law:
- PawSphere is not liable for unauthorized access beyond reasonable control
- We are not responsible for data loss caused by force majeure events
Use of the Platform is at your own risk.
14. Policy Updates
We may update this Privacy Policy at any time.
Continued use of PawSphere after changes indicates acceptance of the revised policy.
15. Governing Law & Jurisdiction
- This Privacy Policy is governed by Indian laws
- Courts in Patna, Bihar shall have exclusive jurisdiction
16. Contact Information
For privacy-related concerns or requests:
PawSphere – Caresphere Technologies Pvt. Ltd.
Email: contact@pawsphere.in
Website: https://www.pawsphere.in
By using PawSphere, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
